FAQ

Payment and Shipping

By providing a credit card, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any applicable taxes or charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or canceled. You must resolve any payment method problems before we proceed with your order.

Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Saturday, and you can find delivery options for each item on its product page as well as in cart.

You agree to pay any shipping charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping changes from time to time, but we will provide notice of the changes applicable to you before you make the purchase.

Returns & Refunds

We want to make sure you you feel like every item is a perfect fit for your home. If it's not right, we will help you out.

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be:

In it's original, unopened condition
Disassembled
In its original packaging

Return shipping is free on items that:

Are damaged or defective
Were shipped incorrectly

There are items that can't be returned:

Clearance items
Items that have already been assembled

Any expedited shipping to customer that was collected on the order will not be refunded.

We will begin issuing your refund once the item has been received in our warehouse and processed. Most banks will process the refund within 3-5 business days.

Protecting your private information is our priority. This Statement of Privacy applies to Employment Application, and Rackham, Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Rackham, Inc. include www.rackhaminc.com and Rackham. The Rackham application is an Employment application. By using the Rackham application, you consent to the data practices described in this statement.

Collection of your Personal Information

To better provide you with products and services offered, Rackham may collect personally identifiable information, such as your:

- First and Last Name

- Mailing Address

- E-mail Address

- Phone Number

- Employer

- Job Title

If you purchase Rackham's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

Rackham may also collect anonymous demographic information, which is not unique to you, such as your:

- Age

- Gender

- Household Income

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

Rackham collects and uses your personal information to operate and deliver the services you have requested.

Rackham may also use your personally identifiable information to inform you of other products or services available from Rackham and its affiliates.

Sharing Information with Third Parties

Rackham does not sell, rent, or lease its customer lists to third parties.

Rackham may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. Rackham may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Rackham, and they are required to maintain the confidentiality of your information.

Rackham may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Rackham or the site; (b) protect and defend the rights or property of Rackham; and/or (c) act under exigent circumstances to protect the personal safety of users of Rackham, or the public.

Opt-Out of Disclosure of Personal Information to Third Parties

In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know:

• The categories of personal information that we disclosed about you for a business purpose.

You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt-out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt-out of the disclosure of your personal information, email is at cs@rackhaminc.com.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

• Delete your personal information from our records; and

• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.

• Debug to identify and repair errors that impair existing intended functionality.

• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.

• Comply with the California Electronic Communications Privacy Act.

• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.

• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.

• Comply with an existing legal obligation; or

• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

Rackham does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this application.

Opt-Out & Unsubscribe from Third Party Communications

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from third-party partners of Rackham by contacting us here:

- Email: cs@rackhaminc.com

- Phone: 385-281-2801

E-mail Communications

From time to time, Rackham may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. To improve our Services, we may receive a notification when you open an email from Rackham or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from Rackham, you may opt out of such communications by emailing cs@rackhaminc.com.

External Data Storage Sites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement

Rackham reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

Rackham welcomes your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at:

Rackham, Inc.

14641 South 800 West, Suite B

Bluffdale, Utah 84065

Email Address: cs@rackhaminc.com

Telephone number: 385-281-2801

Effective as of February 01, 2022